The Scotiabank Customer Contact Centre in Cornwall has been awarded the Contact Centre Employer of Choice Platinum level 2012 designation from CCEOC Inc.. The Contact Centre, located on Brookdale Avenue, opened its doors in 2010 and currently employs 50.
"The Cornwall staff are very pleased to have received this level of excellence for two years in row," said Anne Sorbie, Manager of Customer Service. "A good work environment is essential towards maintaining the excellent team that we have here in Cornwall."
"We are extremely proud to be recognized as an employer of choice across all our Centres in Canada," said David Dobrosky, Senior Vice President of Customer Contact Centres, Scotiabank. "Our people are our greatest strength. They are dedicated to building a great workplace, enabling us to deliver exceptional customer experiences each and every day."
The Platinum designation marks the first multi-site assessment for Scotiabank's four Customer Contact Centres in Calgary, Cornwall, Toronto and Halifax. This is the fifth Platinum award for the Toronto Contact Centre and the second for both Calgary and Cornwall. The Toronto Contact Centre first reached Platinum status in 2007 and has the highest continuous CCEOC ranking of any Canadian financial institution. In 2011, Scotiabank received the CCEOC 5 Year Achievement Award.
"This is an outstanding accomplishment for Scotiabank," said Jeff Doran, President of CCEOC Inc. "Scotiabank's dedication to continuous improvement towards building an employer of choice workplace inspires employees and positions the Bank as an industry leader. Their focus on employee needs has had a profound effect on satisfaction, passion, pride, engagement and performance. The Platinum level certification also provides a real competitive advantage for attracting, retaining and motivating top talent."