A southern Ontario firm has been tapped to provide telephone service to North Glengarry which should save taxpayers 80 per cent of communications costs.
Easy Office Phone has been selected as the phone service provider for the Township of North Glengarry. The company will provide sophisticated Hosted PBX service to the township's municipal centres and staff, which collectively serve more than 10,600 residents.
North Glengarry was seeking a phone service provider that could effectively unify its multiple locations, including offices, fire stations, recreational areas, and administration groups. After an in-depth pilot program, the township selected Easy Office Phone's Hosted PBX service.
North Glengarry has been looking to improve cost efficiencies across its various centres since 2008.
Rick Elderbroom, the township's IT manager, has led a technology initiative to unify North Glengarry's communications across its 17 municipal offices and service locations.
Prior to the selection of Easy Office Phone, all of the township's locations were paying individually for phone, fax and Internet services. As a result, communications were not cost-efficient.
To reach each other, staff needed to place external calls, which reduced the speed of communications.
"We started this process looking for improvements to cost efficiencies, and Easy Office Phone has certainly delivered," said Elderbroom. "That said, the solution brings additional value to the table that goes well beyond savings. Our communications are now seamlessly integrated across locations, which has meant major improvements to the speed and efficiency with which we conduct township business."