Emergency room patients, and others who are using in-patient services at Cornwall's hospital are generally pleased with their experience, says survey data being collected.
The data, being compiled as part of an ongoing attempt to take a snapshot of patient satisfaction with Cornwall Community Hospital (CCH) services, suggests 87 per cent of those who use the emergency room selected good, very good, or excellent when asked to rate the services they received.
The number jumps to 91.5 per cent when in-patients were asked to rate their experience.
Peter Kennedy, the hospital's manager of quality and risk, told Seaway News the patient survey numbers are an important tool for the CCH to employ when considering decision that affect patient care.
"This has been going on for several years now," he said. "The vast majority of hospitals in Ontario are using these kinds of tools."
An outside agency has been retained to send the surveys out, and compile data.
Kennedy said not all patients receive the surveys - a prorated system is used to determine how many surveys go out, based on the number of patients that enter the hospital.
The surveys are fairly comprehensive, covering everything from a patient's ability to comunicate effectively with doctors and staff, to their overall opinion of the service provided.
Kennedy indicated the hospital intends on continuing to use the survey.