CORNWALL, Ontario - With just a few weeks before Christmas a Cornwall shopping centre is opening up about the frustrations experienced by holiday gift seekers getting caught in traffic tie-ups.
Cornwall Square issued a statement Monday outlining its plans for construction work being done at its parking garage, and complaints about safety.
Mall officials said the parking garage remains a safe structure, despite the work being done to shore up a pedestrian bridge that connects both buildings.
Below is a list of answers provided by Cornwall Square to some popular questions swirling about the mall.
What is happening with your parking garage and pedestrian bridges?
We are in the process of replacing the pedestrian bridges from the parking garage to the mall. Safety during this project is a top priority. The work on the parking garage at Cornwall Square results from ongoing planning and management. Everything we are doing and everything we plan on doing will be guided by a reputable national engineering firm. The scope and requirements of the project requires that we work with our governmental partners.
Why is the replacement of the pedestrian bridges taking so long to get done?
This is a very significant project that requires substantial resources and planning prior to construction starting. For example, the bridges have a concrete “roof” which we intend to keep in place and this significantly impacts the physical construction process. The bridge replacement is a substantial long-term investment into Cornwall Square and will not be undertaken again for quite a long time. The old saying measure twice - cut once holds true here.
Why is the parking garage always under construction?
Part of the management of a parking garage requires ongoing reviews, repairs, and maintenance. The significance of the replacement of the pedestrian bridges makes it seem more drawn-out than usual.
So what is your timing for repairs of the parking garage and replacements of the pedestrian bridges?
At this time, we plan for the pedestrian bridge replacement project to be completed in spring 2014. The parking garage repairs are planned for fall of 2014. These dates should be considered estimates as there are external factors that impact timing. We will do our best to update the Cornwall community as to exact timing as the construction process draws nearer.
I heard that the Ministry of Labour and municipality are involved?
At Cornwall Square, one of our priorities is the safety and well-being of our patrons, tenants and the broader community we serve. Being responsible for our facility and to the people we do business with is of key importance for all companies involved. As part of the management of the parking facility, we have met and will continue to meet with the representatives of the government. Given the complexity of the replacement of the bridges and temporary shoring, these communications have been more frequent as of late.
Should I be worried about using the parking facility in the meantime?
Absolutely not – safety is and will continue to be a top priority for Cornwall Square. The engineering firm is currently working with Cornwall Square to design and review the implementation of the replacement of the pedestrian bridges and the on-going repair of the parking garage. This takes time. The existing and ongoing work will follow a strategic plan that adheres to municipal and provincial guidelines, prevailing codes, and standards.
How do I find out what is going on?
We will continue to undertake a coordinated communications effort to inform everyone interested in Cornwall Square about what we are doing with the parking garage project and why. We intend to provide information throughout the project in 2014. That being said if you have any questions about the parking garage and pedestrian bridges please contact the Property Manager directly so we can share the facts with you.